Aussie national carrier Qantas and its subsidiary low-cost brand Jetstar have come to the rescue of travellers left stranded due to the collapse of Brisbane-based airline Air Australia.

The airline’s management team handed over the running of the company to administrators late last night, resulting in the indefinite cancellation of all flights.

For Passengers who have already commenced travel:

Qantas

Earlier today, Qantas said that it would carry Air Australia passengers with a valid ticket dated on or before February 17.

Travellers who have already commenced their journey would be carried by Qantas without charge on flights between Bangkok and Melbourne/Brisbane via Sydney. However,  passengers would need to foot the bill for travel between Phuket and Bangkok.

Jetstar

Jetstar is also assisting passengers stranded following Air Australia being placed into administration.

Passengers who have already commenced their journey with Air Australia will be able to purchase a Jetstar ticket for the same price as their Air Australia fare until 29 February, 2012, regardless of the return date.

Air Australia passengers need to show their Air Australia itinerary for travel at a Jetstar Service Desk at their point of departure airport. Where possible and subject to availability, Jetstar will seek to accommodate affected passengers on the next available flight to their destination.

For passengers who are yet to travel:

Qantas

The Australian airline is offering disruption fares for reduced prices as follows:

Qantas Journeys Being Offered	Qantas Fare Offered (All inclusive AUD)
Melbourne – Brisbane v.v.	$159 (one way)
Brisbane – Port Hedland v.v.	$492 (one way)
Broome – Perth v.v.	$245 (one way)
Brisbane – Jakarta via Sydney	$450 (one way) $900 (return)
Melbourne – Jakarta via Sydney	$450 (one way) $900 (return)
Brisbane – Bangkok via Sydney	$550 (one way) $1,100 (return)
Melbourne – Bangkok via Sydney	$550 (one way) $1,100 (return)
Brisbane – Honolulu via Sydney	$650 (one way) $1,300 (return)
Melbourne – Honolulu via Sydney	$650 (one way) $1,300 (return)

 

The following disrupt fares are available for sale to 29 February 2012, and for travel to 31 March 2012.

Jetstar

Passengers who are yet to commence their journey

Air Australia passengers who have not yet started their travel can access special fares by phoning the Jetstar call centre on 131 538 or +61 3 9347 0091. International call centre numbers are available at www.jetstar.com

Passengers must book by 11.59pm (AEST), 29 February, 2012.

These fares are on sale now and travel must be completed by 31 March, 2012, subject to availability.

Passengers will need to provide proof of their Air Australia ticket to be eligible for these fares.

Jetstar will continue to assist stranded Air Australia passengers and operational staff over the coming days and the airline is investigating options to add additional capacity to help stranded Air Australia passengers return home.

Jetstar’s special fares for passengers who are yet to travel are one way and do not include baggage allowance and are in $(AUD). They are valid for travel to be completed by 22 March, 2012.

 

FROM/TO:                                                      FROM/TO:               ONE WAY FARES:

MELBOURNE                                                 SYDNEY                                     $100

BRISBANE                                $135

BRISBANE                                                       SYDNEY                                    $100

BALI                                                                   MELBOURNE/SYDNEY        $400

PHUKET                                                           SYDNEY                                   $500

HONOLULU                                                    SYDNEY                                   $575